TERMS AND CONDITIONS

1. CONDITIONS GENERALES

CALDER® otorga y concede al Cliente (“usuario” en términos de este sitio) el derecho no exclusivo, revocable y no transferible de usar el sitio https://www.calderjewelry.com para llevar a cabo cualquier acto relacionado con la compra por medios electrónicos de conformidad con los términos y condiciones aquí descritas. El usuario sólo podrá imprimir y/o copiar cualquier información contenida o publicada en el sitio exclusivamente para su uso personal, no comercial.

2. SITE OPERATOR

This site is operated by CALDER®, a company legally constituted under the laws of the Mexican Republic.

3. CONTACT

3.1 How to contact us 

You can contact the Customer Service of CALDER® by calling the 55 4751 0677 on a schedule from Monday to Friday from 8:00am to 5:00pm, does not include holidays, or sending us an e-mail at any time to info@infocalderjewelry.com

3.2 How we may contact you 

If we need to contact you we will do so by e-mail, telephone, SMS or WhatsApp to the e-mail addresses or telephone numbers that have been registered at the time of generating your order.

4. SERVICE AVAILABILITY

The content offered through our site is reserved, and is directed only to adults of 18 years and that you are in full possession of their mental faculties. It is the responsibility of parents or guardians to supervise the conduct of minors who enter the site. The purchase of items of jewelry, leather, textile, or in any other material or digital offered on the page www.calderjewelry.com (further on referred to as “Products”) on this site is solely intended for use by end Customer, the Customer may not sell or resell such Products or samples that you agree to use this medium to be the final consumer of these products. By accepting the services, the Client declares expressly that has the legal capacity to enter into contracts and to automatically accept the following terms and conditions of the service of home delivery.

5. FORMS OF PAYMENT, PRICING AND BILLING

5.1. Forms of payment 

On the site, we accept payments with credit and debit cards-Visa®, MasterCard®, American Express® through PayPal®. You must be the holder of the card that you use to generate your purchase. Once you place an order, it is not possible to make any change or modification in the form of payment. In the E-Shop of CALDER® we have the service of processing payments through the payment platform called STRIPE® is a third-party application to process payments online. CALDER®does not have rights or resources available on third-party applications.

Your data will be saved automatically in the system, using the system of online payments STRIPE®” to facilitate your shopping experience on the site, with the exception of the cvv of your card which you should enter in each purchase to authorize it. To ensure your safety, the platform has the certificate of safety “PCI DSS certified,” which gives them the security to be able to save the card data for future purchases. In the same way, all sensitive data is encrypted in the following way: The data in transit is encrypted with TLS 1.2 or higher and data-at-rest with AES-256 algorithm or RSA keys of at least 2048 bits. The foregoing CALDER® only account with the information provided by the third-party system.

5.2. Prices 

The prices displayed on the site are expressed in national currency mexican pesos (MXN) and/or in us dollars (USD) and include the Value Added Tax (VAT). 

The prices reflected on the site may be subject to change at any time. Such changes do not affect any previous orders, only orders in the future. 

5.3. Turnover tax 

You will have the option to request an Invoice (CFDI) in your checkout process and before you finish your order. Once you have completed the order and if not requested a tax bill in the checkout process, your purchase will billed according to the process for internal and public in general, therefore, after completing your checkout process will not be possible to make the request.

It is the responsibility of the Customer to indicate the accuracy of the billing information complete and correct, exactly as it appears on your Proof of Tax Status up-to-date to the date you make the purchase. In the event that there is an error in the data entered, and they do not match with what is indicated in your Proof of Tax Status effect, your invoice request may not be made in the system. 

There will be No possibility of making a request untimely billing In case of returns, it is a tax obligation on the part of the Client to accept the cancellation of the invoice in the respective portal (Mailbox Tax tax authority).

6. SHIPPING AND DELIVERY

6.1. About shipments 

The E-shop of CALDER® in Mexico and the world sent through parcel services set out in the same place of operations, in case your area does not have coverage, CALDER® reserves the right to choose another courier service to deliver your package, in the event of this change in service will contact you to inform you.

It is the responsibility of the Customer to indicate with accuracy the data from the address of delivery of the Products.

Shipments in the E-shop of CALDER® have no cost and are carried out within the Mexican Republic through through the service that CALDER® considered according to the availability of the service and location of your home.

Orders are delivered Monday to Friday open from 9:00 am to 9:00 pm according to the route of the delivery service. During holidays and weekends will not be sent or given orders. The estimated time of delivery is two (2) to five (5) business days after the confirmation of the payment and the order, however, the time commitment maximum of the E-shop of CALDER® is thirty (30) calendar days of the next business day you have placed your order.

Once generated the order, it is not possible to make any changes to the delivery address.

In particular, for security reasons, we will not process any order for which you provided a delivery address general, a post office box, a box package, or an address of parcel delivery service.

*CLOSE ANNUAL FISCAL 2024. Please consider that due to the closing fiscal year, orders received 26 December and 1 January will be processed the first week of January 2025. For more details, please contact the Customer Service of the E-shop of CALDER®.

6.2. About deliveries 

It is the responsibility of the Customer, that a person over the age of 18 years, with official identification is located at the address for delivery of the Products. If the delivery is made to a third party (family, adviser to the home, custodians, among others) that are in the home, and it provides conformity in the delivery of the Product, it is understood that the Product was successfully received, under the responsibility of the Customer. 

The logistics provider will conduct three (3) delivery attempts at the address of delivery. In case of not being able to arrange delivery the package will be returned to our warehouse, in which case we recommend that you contact the Customer Service to arrange delivery. 

All the orders are prepared with extreme attention and care in detail. In any case, and if by some error the order you receive is incorrect or does not match with the units ordered, or there is any issue with your parcel, please contact the Customer Service of CALDER within the first 5 business days of receipt. 

6.3. On the follow-up of the order 

Once we have received the payment and the order on the site are processed on the next business day. As soon as you exit the store, and it generates the tracking number, you will be notified via email so that you can keep track and know the status of the delivery. If you want more information or care of an advisor, please contact the Customer Service of CALDER®.

6.4. About possible delays 

In CALDER® we are not responsible for any delay outside our control. In the event that you detect any delay with the parcel or possible additional times according to the delivery area it is important to notify us through the Customer Service CALDER® as soon as possible so that we can confirm the status with the logistics provider. 

As soon as you have been located in the package even if it is later than the estimated delivery time, it will redirect to the Client's delivery address with the exception that the Client has requested the cancellation and refund of the same by written notification to the customer via e-mail by exceeding the delivery times. 

Not be considered as delays, cases in which there are delivery attempts that failed to materialize for reasons attributable to the Client, for example when this is not at the address to receive it. 

*CLOSE ANNUAL FISCAL 2024. Please consider that due to the closing fiscal year, orders received 26 December and 1 January will be processed the first week of January 2025. For more details, please contact the Customer Service of the E-shop of CALDER®.

With the aim of mitigating the impact of Covid-19, or in any other situation fortuitous or force majeure, the transportation of the Goods will be in strict accordance with the recommendations of the relevant authorities (municipal, state, and federal) and according to the existing protocols. 

7. CHANGES, CANCELLATIONS AND REFUNDS

7.1. Changes 

When you receive your order and before you sign for the delivery, please check the status of the package to receive. You may refuse to receive the parcel if the package shows signs of damage or if it is broken, damaged or open. In that case, thank you for taking photographs of the status of the package, do not receive the delivery and contact us as soon as possible within the following five (5) calendar days following the delivery attempt. In this case you'd open a resolution case with the parcel and your order would be replaced.

Once you receive your package, we encourage you to check the status of the received Products. If any of the Products shows any defect or failure in its performance of agreement with the following cases, please contact us within five (5) calendar days following the date on which you received the Product, provided that it has not been altered by fault of the consumer. 

To open a claim for a Product is incorrect or defective, please contact the Customer Service of CALDER®, if your case is approved for physical examination according to the evidence provided, you will be sent a guide, pre-paid via e-mail to make the package returned to our warehouses. 

In case you received a different product than the one requested and paid for, the product should be returned to our facility by the guidance provided by CALDER®, and must send the product with its packaging, without signs of wear and with its tags and original accessories. Once the package is received in our warehouse and verified the contents on the part of our quality department, we will send a new Product to replace the incorrect according to what is indicated in your order and depending on availability of inventory.

In case of defective product. Is assessed according to the following criteria:

Once the package is received in our warehouse and verified the contents on the part of our quality department, and if your case is accepted, we will send a new Product to replace the incorrect according to what is indicated in your order and depending upon the availability of inventory.

Always examine the state of conservation of the piece, because some defects reported as manufacturing, are the result of improper use or wear and tear resulting from the use. Therefore, the change of the product will not proceed if there are repairs and use of replacement parts not authorized, accidents due to forces outside of factory defects, mounting hardware incorrect, exposure to moisture or extreme heat or rapid changes in such conditions, wear and tear on the piece (scratches, scrapes), pins bent or uneven, or any defect that corresponds to a misuse of the product or some oversight. In this case, once the package is received in our warehouse and verified the contents on the part of our quality department, and if your case is accepted, our team of customer Service CALDER® will indicate the process to follow.

In case you don't receive a message of discontent, we will assume acceptance of the order received was correct.

For changes to be accepted, products purchased on the E-shop of CALDER®. We will not accept products purchased in any other point of sale.

The changes may be carried out only in case of wrong product or defective, once generated an order is not possible to make any change or modification, if there was a mistake at the time of purchase on the part of the Customer may request a cancellation or refund according to the following subsections.

7.2. Cancellations 

By placing an order as a registered Customer you must manage to cancel an order in the My Account section. Subsequent to that time (15 minutes from that generated the transaction), and until 8:00 am of the next day, you can contact our representative of Customer Service CALDER® to request the cancellation. In the case that your order could not be cancelled for not being within the time limits set out above, you should expect to receive it to request your revocation of consent and to initiate the return process outlined in paragraph 7.3. next. 

7.3. Returns 

We accept returns on any new product purchased in the E-shop of CALDER® if this is requested within a maximum time limit of five (5) business days after the date of delivery of the package at the delivery address in accordance with the applicable regulations, and by complying with the following conditions.

The order and every one of their Products, gifts or samples must be unopened, in its original packaging and without any defect or sign of use.

The Products must be returned in their original presentation, and with all the accessories provided. Should also be returned with their tags, no signs of use or damage and the packaging and original accessories.

To request a refund, please contact the Customer Service of CALDER®, if your case is approved according to the evidence provided, we will send you a guide to prepaid order to make the return package to our warehouse where they will perform a physical examination to validate the request.

In the event that the product has a default of origin, it shall proceed to the clause 7.1 above changes.

Once the package is received and verified the contents and accepted the return, the internal team will process the refund to the payment method originally used at the time of purchase in a period of up to thirty (30) calendar days after the package is received in the warehouse.

CALDER® reserves the right to not accept the return in the event that the Goods do not comply with the conditions set forth above by issues of health and hygiene.

Our refund policy, and returns has a duration of 5 days from the date of purchase of any of our products. If you have passed the deadline since your purchase, we cannot offer you a full refund or exchange for product of the same specification.

Additional items which are not allowed to return:

• Software and/or gift cards.
• Personal hygiene products in his case have been sent as a supplement to the main article or that have been placed in the catalogue as a limited edition.

There are certain situations where only awarded partial refunds:.

• Any article which claimed the refund using the original method of payment once the expiry of the period of 5 working days for the claim.

Once we receive and inspect your return, we will confirm the return in accordance with the results of the inspection to the email originally designated by you to receive notifications or updates. We will also notify you of the approval total, partial, or non-enforceability of your refund and any reason for which is not made valid by documentation that specify the fact.

If approved, they will process your refund and will be returned to the applicable amount to your credit card or original method of payment, within the period stipulated in the federal law.

Refunds delayed or lost

If you do not yet have been notified of a refund, we will ask that you verify your bank account or contact your banking institution because they can vary the time in which the financial institution to process the amount to refund.

If you have performed the relevant procedure and still have not received your refund, please contact us at the email address that is listed within the certificate of our products.

When, due to the limited amount of parts from our catalogue has made it impossible for the replacement by an identical piece in question will be able to make a full or partial refund of the product.

Regardless of the above actions, we will require the customer the receipt and/or invoice of the product as well as the return of the item will be refunded.

Should you need to return your product, you should contact us via the following data of purchase:

Number of Ticket purchase

Folio invoice

Date of purchase

Tracking code of the shipment.

Full name of the person who made the purchase.

Full name of the person who received the product or gift.

Declaration inspires the reason of the return derived from the fact of the fact or action for which it is required.

Our company CALDER® reserves subsequent operations with those customers who have violated our trade policies, according to the information and documentation collected and regardless of any legal action that could get to exercise.

The customer must return the product in its original packaging with the accessories and in the original condition of purchase. You should follow the instructions that will be provided to you in order to make the return of the goods either for hidden defects in the product or replacement object.

All returned products will go through a thorough inspection to evaluate the conditions of return. The return and the refund will be governed by the laws applicable in the Republic of mexico.

Depending on your home address, the time of delivery of the exchanged product may vary depending on the amount of product that is in stock and the time of approval of the change of product.

If you are returning an item more expensive than the one that you want to swap, you can consider using a service to send trackable with insurance of shipping or get in touch with us to perform the collection of the product.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.

We do not guarantee that we will receive your returned item, as these companies handle large amounts of goods may result in loss or destruction of the product that sent even after you generated the dispute with the parcel service.

8. CONDITIONS OF PURCHASE

8.1. How to buy 

To make a purchase on the E-shop of CALDER® navigate in the site through the search or menu, and on the Product pages to learn about its characteristics according to point 10 of this document and follow the following steps: After you decide which product you wish to purchase the E-shop of CALDER®, enter the desired quantity according to the extent permitted in the system, and then click “Add to cart”.

At any time you can view or edit the content of your cart on the icon that you will find in the upper right corner of all pages of the site. Click on view cart to be able to validate or edit your order at checkout.

To continue, the system will prompt you to enter your e-mail as well as your contact details, shipping, and payment to be able to generate your order. You must read and accept these Terms and Conditions and the Privacy Notice before the end of each order. Once your payment has been accepted and confirmed, the site will show a thank you page with your order number, which indicates that we have received it. A confirmation of your order will be delivered to the registered e-mail address.

Once you place your first order system will store your contact details and shipping to you on the next purchase might make more agile process. You will be able to edit your data and/or check your history and status of orders to sign in or recover your account by logging in with your email and password or retrieving your access if you request in the system, an access token that will come to your e-mail.

8.1.1 On the packaging.

It is the responsibility of the customer, to choose the options of your order desired according to what the system offers. If the client does not select any of the options, it will not be possible to modify the order once it has been generated in the system.

Packaging: When you process your order in our warehouse, your order contains a bag boutique with the company logo, a box in accordance with the product you purchased, a bag of shelter for travel and a thank you card.

The E-shop of CALDER® reserves the right to modify or adjust without prior notice, any of the materials used in the customization and packaging of your order based on availability) or for reasons of adjustments in the design of our campaigns.

8.2. Acceptance of the order 

Our acceptance of your order will take place when the payment is successful, at which time you will establish a contract between you and us. Once the payment has been successfully completed, normally will take you to a page that indicates that the payment has been successfully made, and will show the detail of the order. All orders placed on the E-shop of CALDER® must be paid in full in order to proceed with the shipment. 

8.3. If we cannot accept your order. 

If we cannot accept your order, normally appears by default, a page indicating that the order has not been made and will not charge the Product. CALDER® will make all efforts to keep the Products updated in the E-Shop at all times. However, due to causes beyond our control we may not be able to dispatch a Product if this is out of stock due to high demand, there is a problem with your bank card, to which we have identified an error in the price, in the description of the Product or we cannot meet the delivery to the area you have specified. 

CALDER® reserves the right to perform validations of security to accept or reject orders placed on the site. In the case that your order will not be authorized after our validation process, via e-mail we will inform you of the cancellation and refund process. 

In cases in which there are some missing of existence in your purchase order, we can send the other items in your order which have existence and it will refund the amount that corresponds to the product(s) out of stock(s), you will be informed as soon as possible by any of the means of contact. 

9. PROVIDING THE PRODUCTS

9.1. When it makes you responsible for the Products 

A Product will be your responsibility at the time of order confirmation. 

9.2. When you are now the owner of the Products 

You own a Product once we have received the full payment. 

9.3. Reasons we may suspend the supply of Products to you 

We may suspend the supply of a Product or the operation of the entire site for: (a) to troubleshoot technical problems or make minor technical changes; or (b) to update the description, features, and price of the Product to reflect changes in the law and relevant regulatory requirements. 

We will try to inform you with at least 24 hours natural advance by a message on the site or via e-mail if you are registered, this in the case of a change in technical scheduled. If this is a problem is urgent or an emergency we reserve the right to report you or not. 

Once the operation is restored will be able to navigate smoothly and make purchases on our site as well as access to your account.

Once the operation is restored will be able to navigate smoothly and make purchases on our site as well as access to your account. 

10. OUR PRODUCTS

You can find all the information about the description, how it is used, as well as the country of origin of our Products in each Product page when navigating on our site through the search menu or pages list of products. Some Products may vary slightly from their pictures. The images of the Products listed on our website are only illustrative, and therefore, we recommend that you read carefully the Product description, which will help you to identify the amount, content and dimensions of the Product. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of colors on a device accurately reflects the colour of the Products. Your product may vary slightly from the images. 

In addition, we reserve the right to modify or adjust the descriptions or details displayed on the site without prior notice. 

CALDER® service provides advice on the buying process and on Products by contacting us at the Customer Service option to the CONTACT. 

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

The data provided in this site are dealt with by the provisions of the Federal Law of Protection of Personal Data in Possession of private Individuals, as of 5 July 2010, the Regulations of the Federal Law of Protection of Personal Data in Possession of private Individuals, of 21 December 2011, and according to what is indicated in the Privacy Notice of CALDER® and, if applicable, the applicable european data protection. To learn how we use your data you can refer to the Privacy Notice. 

12. OTHER IMPORTANT TERMS

12.1. On-site security 

The environments of the platform from the online store and the security policy is oriented to the ISO IEC 27001. Additionally, we have adopted strict security measures for the classification and protection of the data processed and collected. All sensitive data in transit are encrypted with TLS 1.2 or higher and data-at-rest with AES-256 algorithm or RSA keys of at least 2048 bits. All of these security measures are complemented by the activation of local firewalls are configured only with safe harbors, such as HTTPS, AND TLS 1.2 or higher.

For additional protection at the time of credit card payment (except PayPal), the transaction may be authenticated through the protocol 3D-Secure (3DS), which requires clients to complete a verification step with the card issuer to pay using a code or password. With this procedure, the buyers online verified that you are the legal owner of the card in front of your issuing bank (issuer) which makes the transactions and have a greater level of security. The platform also features a PCI DSS certified for the data processing of payment. 

12.2. No one else has any rights under this agreement 

This contract is between you and us. No other person shall have the right to enforce any of its terms. None of the two will have to get the agreement of any other person to end the contract or make any changes to these terms. 

12.3. If a court finds part of this contract illegal, the rest will continue in force.

Each one of the paragraphs of these terms operates separately. If any court or competent authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

12.4 governing Law and jurisdiction 

Browsing and making purchases on the site and are therefore the Terms and Conditions herein shall be governed by mexican law, including but not limited to the Federal Law on Consumer Protection act and all regulations mexican applies. 

For any complaints or questions regarding these Terms and Conditions you can contact the Customer Service of CALDER® by calling the 55 4751 0677 on a schedule from Monday to Friday from 8:00am to 5:00pm, excluding holidays, or by sending an e-mail at any time to info@infocalderjewelry.com. Once we have received your contact will open a case number in up to 24 business hours to follow up and resolution. 

12.5. Entire agreement 

These conditions, along with the current price that appears on the web site, the data collection, the data of contact, and the privacy policy, constitute the whole of our agreement relating to the supply of Products to you and these terms supersede all prior communications, understandings or discussions earlier with respect to the products that you buy from us. 

V01, February 08, 2024.